What to do if a photo or PDF is not converted
Check the file size, format support, and the message in the queue. Below is the procedure for errors when downloading, decoding, and downloading.
The file is not added
Check the limits: up to 20 files, 30 MB per file and 100 MB in total. For images, there are also limits of 50 Mp and 16,384 pixels on the side. A file with unknown contents will not become an image after changing the extension.
The format was determined, but the processing failed
Try opening the source code in a regular viewer. A corrupted or incompletely downloaded file may have the correct header. If the original opens, read the message: an unsupported encoding option is possible.
TIFF, GIF and AVIF require attention
Regular stripe TIFF with RGB, gray image or palette are supported; BigTIFF, CMYK, tiles and fax compression are not supported. The GIF is processed by the first frame. Static AVIF needs browser support; animated AVIF and WebP are rejected.
The PDF is not processed
Documents with a password are not supported yet. For a copy available to you without a password, check the range: for example, 1, 3-5. Up to 50 pages in total are allowed per launch. Try a single page instead of the entire large document.
On the phone, the tab closes or freezes
Processing consumes device memory. Start with one small file, then increase the bundle. Uncompressed images take up much more memory than files on disk. After closing the tab, unsaved results will have to be created again.
The result is ready, but it is not visible in downloads
Click the download link next to the desired result and check the browser downloads. If the ZIP package is not saved, try downloading one file. Do not clear the queue before checking: this will delete the results from the page memory.